FAQ - Frequently Asked Questions

Voluntary Exchange Programme

How do I determine whether the tyres on my vehicle are affected?

The tyres can be identifed by brand, size DOT code and tyre mould number. Which are outlined below. The last four digits of the DOT code indicate the production period (week/year). 

Article description

DOT codeMould number
General Tire Grabber At3 LT235/85 R16 120/116 S 

A3 0RHMRA 0819

416 165
General Tire Grabber At3 LT235/85 R16 120/116 SA3 0RHMRA 1318416 165
General Tire Grabber X3 LT265/70 R17 121/118QA3 AHHMMM 1518414 719


Affected tyres will be replaced free of charge.

What do I have to do if I have affected tyres? 

Affected tyres will be replaced (with new General Tire tyres) by the tyre dealer where you have purchased the tyres.  

Please contact our technical services team

What do I do if I have further questions about the programme?

Please get in touch with your local contact person for further questions. Click here

What costs will I probably incur? 

General Tire will credit the full purchase price of the replacement tyre (including costs for mounting, balancing etc. if applicable) for all exchanges made on new General Tire tyres until September 30, 2021. After September 30, 2021 the compensation will based on the currently valid version of the General Tire warranty policy.

Why are you having these tyres replaced? 

The impacted tyres may experience sudden air loss or belt edge separation which could lead to partial or full tread loss. General Tire has not received any reports of accidents or injuries resulting from this condition.

Have there already been any accidents? 

No, we are not aware of any accidents or personal injuries. 

When will this exchange programme start and for how long will it run? 

Our voluntary exchange programme started on March 19th, 2021. We have informed the DVSA and are in touch with our exclusive UK distributor, Micheldever, to implement the programme. The programme will run for all exchanges made on new General Tire tyres until September 30, 2021. After September 30, 2021 the compensation will based on the currently valid version of the General Tire warranty policy.

We strongly recommend that you check the tyres of your car before you use it again. The tyres concerned have be exchanged as soon as possible.

Since 1915.
General Tire. A brand of Continental.